FAQs
Where are you located?
Tuggerah, on the NSW Central Coast. We are located in a complex on Teamster Close, off Reliance Drive in the Tuggerah Business Park. Our address is Unit 11 / 8 Teamster Close, Tuggerah NSW 2259
Do you have parking? Wheelchair access?
Yes. We have 5 onsite parking bays directly out the front of our practice. Please park in bays in front of Unit 11. There is also street parking nearby within the Tuggerah Business Park. We are located on the ground floor and our practice is wheelchair accessible.
Do I need a referral from a doctor to see a Physiotherapist?
No referral is necessary for standard clinic appointments. We can be your first port of call for assessment, treatment and management of pain and injury. If we feel that you require further investigations or assessment from an allied health professional we will refer you to them.
Certain appointment types do require a referral from your doctor prior to booking, such as Workers Compensation, Department of Veteran Affairs or under a CDM / ATSI care plan (for chronic disease management).
What should I expect when I come to my physiotherapy appointment? What should I wear?
The day before your appointment you will receive a reminder text. This text will include a link to your initial patient information form. Please complete prior to arriving. On arrival, you will be greeted by our receptionists. If you didn’t receive the text, let our receptionist know & you can fill in the form in clinic. When it is time for your appointment your physiotherapist will ask you to come into the treatment bay and ask you some questions about your pain and injury. Following this subjective assessment, our physiotherapist will then perform some physical testing to determine the cause of your problem. You may need to remove some clothing and place on a gown to assist with treatment. It is advisable to wear comfortable, well covering underwear. Our physiotherapist will then give you treatment and advice on your problem and give you some exercises to practice at home if required.
I’m pregnant, can I book an appointment?
Our physiotherapists Mrs Rachel Hey and Ms Emma Egginton are happy to see you during any stage of your pregnancy journey for assessment and treatment. Rachel and Emma are both also trained as women’s health physiotherapists. Make a Women’s Health appointment or be sure to let our receptionist know you’d like to book with Rachel or Emma for women’s health.
Do you have HICAPS and EFTPOS facilities? Do you bulk bill?
We have HICAPS and EFTPOS facilities in clinic which allows for easier payment and less out of pocket expense. We also accept cash. We do not bulk bill for private patients, except for those patients with a referral from their GP via a chronic disease management plan (CDM / EPC / ATSI) or DVA referral. Workers Compensation patients are billed directly to their insurance companies.
Does your clinic have a COVID safe plan?
Yes! Please read our COVID safe plan below.
Will my personal information be kept private and confidential?
Yes. It is our obligation not to discuss anything that is disclosed by you during your appointment. With your written permission we may send letters to your treating doctor to inform them of your treatment and condition.
I need to cancel my appointment, what is the policy?
Please see our cancellation policy below
I’d love to join pilates, what do I need to do?
Read on in our pilates FAQs below
Pilates FAQs
I’d love to join pilates, what do I need to do?
Prior to booking your first pilates / group physiotherapy class, you will need to complete a pilates assessment. Book an initial pilates assessment, or ask in your next physio appointment. An assessment is required so we can ensure the right treatment plan and class if created for your individual needs, taking into consideration any pre-existing injuries, concerns and restrictions.
What is Group Physiotherapy?
Group physiotherapy is another term for pilates, and is given to physiotherapy based exercises classes. These are led by our in-house physiotherapist and are claimable under private health for group physiotherapy if covered (code 560).
Pilates classes are led by our in-house certified clinical pilates instructor and are not claimable under private health.
What kind of classes do we run?
At Core Elements we are offering a variety of different classes to suit everyone. These classes can be a combination of floor, equipment or reformer classes depending on what the patient requires for their own individual needs.
Matwork classes are formulated around the individual participants needs. We work on rehabilitation of pre existing injuries, strength and mobility using a variety of strength, mat work, equipment and body weight-based exercises. These can be either a circuit style program using equipment or floor based depending on the group’s requirements. These classes are small with 8 people maximum.
Pelvic floor friendly classes are women only and are designed to be pelvic floor friendly or for beginners to group physiotherapy sessions. They are core focused and gentle classes that focus on pelvic floor and core strength.
Mums & Bubs our child friendly classes are floor based group physiotherapy classes that babies and young children are welcome to also attend. These classes are small with a maximum of 8 people. Great for mothers groups and they are also private
Reformer classes are machine based classes, they are often circuit style depending on the groups individual needs and requirements. These classes are perfect for strength, rehabilitation and for individuals who want a specific targeted program or can only exercise in certain positions.
Online Pilates offered during the COVID lockdown. $10 per person for a 1-hour session that you can do in the comfort of your own home. Held every Wednesday, Thursdays & Fridays 9:30 - 10:30 AM during lockdown. Payment processed over the phone. Book online!
What should I wear / bring to the class?
Wear comfortable clothing & bring a water bottle and towel.
What classes are currently running? what is the cost?
We run weekly & term classes. Classes & prices vary so contact the clinic on 4353 6192 or keep an eye on our social media pages!
Cancellation Policy
At Core Elements we understand that sometimes clients need to cancel an appointment. We simply ask that you notify us as soon as possible and a minimum of 24 hours before your scheduled appointment. Missed appointments or appointments not cancelled in an appropriate amount of time are a lost opportunity for us to help another client. We ask that you make every effort to keep your scheduled appointment and to arrive on time.
MISSED APPOINTMENTS
For all clients who miss an appointment with no prior communication to Core Elements Physiotherapy will be required to pre pay the full amount for future appointments.
APPOINTMENTS WITH MORE THAN 24 HOURS NOTICE
For all clients who give more than 24 hours notice are able to either cancel or reschedule their appointment to a suitable time with no fee.
APPOINTMENTS WITH LESS THAN 24 HOURS NOTICE OR SAME DAY CANCELLATION
For all clients who give less than 24 hours notice will be charged a $25 cancellation fee.
Core Elements Physiotherapy may waive this fee in extenuating circumstances.
If your appointment can be rescheduled on the SAME DAY (schedule permitting), no fee will be charged.
COVID Safe Plan
At Core Elements we take the safety of our staff and patients very seriously. We keep in line with the latest developments in Australia regarding COVID-19 and follow all directions from NSW Health. We have implemented COVID-Safe procedures within the clinic and have created a COVID-Safe plan. These include:
Maintaining 1.5m distance when possible
Masks mandatory; in line with the current NSW Health orders.
Use the QR Check-In service when entering our premises, and show staff on arrival. Don’t forget to check out when you leave!
Where possible, we ask that only booked patients enter the clinic at their appointment time unless accompanying minor/s or assisting or caring for the disabled / elderly / injured.
We will adhere to the square metre per person rule as per the current guidelines.
Appropriate signage in and around the clinic
Sanitizing upon arrival
Sanitizing each bed / equipment between each patient
Regular cleaning of the reception areas and treatment rooms
Use of hospital grade cleaning products
Payment via card when possible
Contactless delivery
All staff have completed COVID safe training and their certificate of acknowledgement are displayed in the reception area. We have completed our COVID safe plan.
Remedial Massage COVID-19 Plan:
As of 29 June 2021, The NSW government has now listed remedial and therapeutic massage under health services which are to remain open as an essential service aiding to peoples physical and mental health. The health department has stated that allied health services and other health services including remedial massage should stay open to reduce the burden on the medical system.
We will offer strictly remedial massage for addressing physical conditions – acute pain and discomfort and chronic conditions.
Of course, we consider stress management a legitimate health concern, especially at this time, and as most of you know, remedial massage is one of the best treatments for stress.
We will continue with our enhanced hygiene COVID-clean procedures as per usual however we have added some more information including:
• The rooms are sanitised between treatments, with towels changed and washed and all surfaces sanitised.
• Door handles to be wiped down regularly and in between clients for extra caution.
• We will adhere to the square metre per person rule as per the current guidelines.
• Both therapists and patients wear face masks at all times.
If you or any member of your house hold has been sick, experiencing any fevers, cold or flu like symptoms, have been notified as a close or casual contact, are awaiting their COVID results or have received a positive COVID result, we urge you to please cancel / reschedule your appointment by contacting reception on (02) 4356 6192. The same goes for our therapists and staff.